Referral and Assessment Manager

Referral & Assessment Manager

Location: North London, Essex, Hertfordshire, Buckinghamshire, West Berkshire

Contract: Full Time |
Role Type: Permanent |
Working Hours: 37.5 per week |
Salary: £42,000 per annum + Car Allowance |
Closing Date: Sunday 18 January 2026

Reporting to: Performance Director

This key business‑critical role focuses on maximising occupancy, building strong referral pipelines, and supporting the launch and growth of new services across the region. You will work closely with New Business Development and Operational teams, driving enquiries through to placement while ensuring every individual’s needs are accurately assessed and met.

• Drive occupancy by managing and converting referrals across supported living and residential services
• Follow up and manage new enquiries in a timely and professional manner
• Complete robust, person‑centred client assessments
• Build strong relationships with commissioners, care managers, funders, families, and external professionals
• Coordinate and attend service visits, ensuring a high‑quality experience for all visitors
• Work closely with home managers to present services to the highest standard
• Support tender submissions and new business development activity
• Maintain accurate marketing and referral databases
• Produce timely reports, statistics, and performance information
• Support and deliver promotional events, service launches, and regional/national exhibitions
• Achieve agreed KPIs and divisional targets

• Confident, professional individual with strong commercial awareness and a passion for delivering high‑quality care.

• Professional background in Health & Social Care
• Experience working with local authorities, commissioners, or funding bodies
• Proven experience in completing detailed assessments and securing placements
• Strong relationship‑building, communication, and organisational skills
• Confidence using Microsoft Office and business systems

• Strong knowledge of the health and social care market
• Understanding of complex needs, diagnoses, and regulatory standards
• Marketing or business development experience in care services

We offer a competitive salary, car allowance, and the opportunity to play a pivotal role in shaping and growing high‑quality services that make a real difference to people’s lives. If you are ambitious, people‑focused, and commercially driven, we would love to hear from you.