Extra Care Operations Manager

At Amplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager, you'll lead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values. Line manage colleagues, including Managers, Partnership Coordinators, Handypersons, and Admin Assistants.

• Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts.
• Ensure high-quality colleagues are recruited and manage performance, setting clear objectives and addressing poor performance.
• Investigate disciplinary issues and complaints, completing reports as required.
• Monitor building compliance, voids, rent arrears, and low-level anti‑social behaviour, managing issues effectively and escalating when needed.
• Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers.
• Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team.

• Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services.
• Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively.
• Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurture high standards.
• Financially astute, able to manage budgets, identify efficiencies, and maintain high‑quality services while exploring new funding opportunities.
• Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics.
• Proficient with MS Office, Teams, SharePoint, One Drive, and service‑specific IT systems; able to manage multiple tasks and implement change effectively.
• Customer‑centred, empathetic, innovative, flexible, and resilient, with integrity, problem‑solving ability, attention to detail, and the ability to build trust and ensure confidentiality.
• A full UK driving licence is essential for this role.
• DBS clearance is required for this role.

We do not provide visa sponsorship; you must be eligible to work in the UK, reside in the UK for the duration of your employment, and provide Right to Work evidence.