Assistant Store Manager

Assistant Store Manager – St Albans

Location:

St Albans, Hertfordshire

Employment Type:

Full Time, 37.5 hours per week

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we have brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation – shaped as much by our iconic products as by the people who bring them to life.

We are not just creating cookware; we are creating moments that last a lifetime. If you are inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we would love to welcome you into our story.

Join the vibrant world of Le Creuset as an Assistant Store Manager, where cookware meets colour, and customers come for inspiration! You will be the friendly face helping shoppers discover their next kitchen favourite, sharing product tips, and keeping the store looking fabulous. From ringing up sales to restocking shelves, you will bring energy, enthusiasm, and a love for great food and design to every shift.

As our Assistant Store Manager, you are the essential sous‑chef to the Store Manager, helping run a smooth, high‑performing retail store. You will blend leadership, customer service excellence, product expertise, and operational know‑how to create a consistently delicious in‑store experience.

Your role ensures the store is always well‑stocked, beautifully presented, safe, welcoming, and ready to serve. From motivating the team to stirring up sales, you help keep every ingredient balanced for a perfectly executed service each day.

• Team Leadership:
  Leading, motivating, and coaching the store team so everyone brings their best flavour to the shop floor.
• Exceptional Customer Service:
  Serving every customer with warmth, expertise, and solutions while resolving any issues promptly.
• Sales Performance:
  Monitoring and driving the store’s sales heat, ensuring targets are consistently met and exceeded.
• Product Knowledge:
  Staying fully seasoned on our product range, new arrivals, and promotions so you can recommend with confidence.
• Merchandising and Housekeeping:
  Keeping the store beautifully presented, clean, tidy, and visually appetising.
• Inventory Management:
  Checking stock, managing replenishment, and ensuring shelving and back‑of‑house are well‑organised.
• Cash Handling:
  Processing transactions accurately and completing cash‑up to recipe‑perfect standards.
• Compliance and Safety:
  Maintaining a safe, compliant, hazard‑free environment for customers and staff.
• Store Operations:
  Playing a key role in opening and closing procedures and keeping the store running like a well‑timed kitchen pass.
• Being Second‑in‑Command:
  Acting as Store Manager when required and supporting them across all operations.

• Training and Development:
  Supporting the onboarding of new team members and providing ongoing coaching sessions.
• Emergency Procedures:
  Knowing what to do if unexpected spills happen, from first aid to store alarms.
• Customer Feedback:
  Gathering insights to help shape future offerings and improve our flavour profile.
• Reporting:
  Preparing sales reports, stock reports, and other documentation.
• Additional Duties:
  Taking on reasonable, ad‑hoc tasks that help the store deliver exceptional service.

We are looking for someone who brings a mix of warmth, professionalism, curiosity, and leadership, a person who can season a team with motivation, garnish customer experiences with charm, and handle the heat of a fast‑paced retail environment.

• Customer‑Centric:
  You love delighting customers and crafting memorable shopping experiences.
• Great Communicator:
  You can talk, listen, and engage with ease.
• Sales‑Savvy:
  You understand customer needs and serve up the right recommendations.
• Adaptable:
  You stay calm when the pressure is on and adjust to changing priorities.
• Team Player:
  You collaborate, support, and help the team succeed.
• Detail‑Obsessed:
  You care deeply…