Assistant Shop Manager

Job Overview

Job Reference: shelter/TP/1262/147
Number of positions: 1
Contract type:
Permanent
Salary: £27,212.50 per annum

Working hours:

35 hours per week

Location:

St Albans
Closing date: 22/07/2026
Job category:
Retail
Region / Division:
Shelter Trading
Directorate:
Income Generation (Shelter Trading)

We are looking for an inspirational people person to join us as an Assistant Shop Manager at our brand new Shelter shop opening in St Albans. In this role you will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the volunteer team is motivated and engaged with customers to maximise sales.

Your responsibilities will include:

• Assisting the Shop Manager in recruiting, supporting, and developing a strong community‑focused shop team.
• Empowering the team to maximise Shelter’s income.
• Representing Shelter in the local community and sharing knowledge of Shelter’s cause with customers, volunteers, donors and potential Shelter clients.
• Ensuring a safe, clean, bright and inviting environment for staff and shoppers.

You are a naturally energetic person with enthusiasm for managing and empowering people. Your extraordinary motivational skills will inspire your team to increase sales and control costs. You are friendly, personable, a team player, and proficient in using Microsoft Office and other relevant systems. Ready to take on a new challenge and have a keen interest in Shelter’s cause, you will:

• Provide clear direction and support to volunteers.
• Demonstrate strong communication and organisational skills.
• Maintain an inclusive and welcoming environment.

• Experience in retail or volunteer team management.
• Proven ability to motivate and lead a motivated team.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and related systems.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family‑friendly policies, pension contributions, interest‑free travel loans, tenancy deposit loans, payroll giving, cycle‑to‑work scheme and an employee assistance programme.