Trade Counter Assistant

Key Responsibilities

• Serve customers at the trade counter, in person and over the phone, providing friendly and knowledgeable service
• Identify customer requirements and recommend appropriate hydraulic hoses, fittings, adapters, oils, and consumables
• Process sales, cash and card transactions, and maintain accurate till/point-of-sale records
• Pick, prepare, and package orders for collection or dispatch
• Assist with basic hose assembly and crimping where required (training provided)
• Receive, check, and put away incoming stock deliveries
• Maintain stock levels on the shop floor, flagging low stock to the manager
• Keep the counter, shop floor, and display areas clean, tidy, and well organised
• Handle customer queries, complaints, and returns professionally, escalating where needed
• Support wider warehouse/workshop colleagues during busy periods

• Previous experience in a trade counter, retail, or customer service role (essential)
• Interest in or experience with hydraulics, pneumatics, engineering, or automotive parts (desirable, not essential - full training given)
• Strong communication skills and a genuine willingness to help customers
• Good numeracy skills for handling transactions and stock counts
• Comfortable with manual handling and being on your feet for counter/warehouse duties
• Reliable, punctual, and a good team player
• Full UK driving licence (desirable, for local deliveries/collections)