Junior Technical Account Manager

Who are we?

At Omniplex Learning, our mission is simple - to help organisations unlock their potential through exceptional digital learning, all in one place.

We’re looking for a Junior Technical Account Manager to join our Commercial team, focused on driving adoption, increasing utilisation, and unlocking growth within a key enterprise customer. You’ll play a key role in developing customer relationships and identifying opportunities that drive measurable commercial outcomes.

You’ll play a key role in growing one of our key enterprise accounts by driving product adoption, increasing utilisation, and identifying commercial opportunities.

• Drive adoption and utilisation of our Localisation solution across different teams, ensuring customers get maximum value
• Identify commercial growth opportunities through usage trends, customer needs, and engagement insights
• Build strong stakeholder relationships to expand usage across teams, regions, and use cases
• Deliver demonstrations, webinars, and enablement sessions to increase awareness and product engagement
• Translate customer objectives and challenges into actionable plans that drive product adoption and value
• Collaborate with Sales, Customer Success, and Marketing teams to support account strategy and optimise customer outcomes

We’re looking for a commercially minded individual who enjoys driving growth through customer engagement, insights, and relationship-building.

• Experience in a commercial, sales, customer success, or account-facing role working with mid-market/enterprise accounts
• Strong communication skills and confidence engaging with senior stakeholders
• Interest in using data, insights, and customer behaviour to identify growth opportunities
• Proactive mindset with a focus on driving adoption and increasing customer value
• Ability to work cross-functionally and manage multiple priorities effectively
• Strong problem‑solving skills, with the ability to connect customer goals to solution outcomes and growth opportunities

• Competitive salary reflective of your experience
• Hybrid working model
  , with 2-3 days a week based in our office in St Albans
• 25 days annual leave plus bank holidays, and your birthday off
• Inclusive Private Medical Insurance and mental health support
• Group Life Insurance
• Enhanced family friendly policies
• Regular social events and team activities