Head of Key Account Management

Head of Key Account Management St Albans | Office Based – Monday to Friday – needs to be based in or near St Albans. £75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead and develop a team of six Key Account Managers, ensuring the retention, growth, and ongoing success of a valuable customer portfolio. Working closely with the Business Development team, you'll take ownership of customers once they've been won, nurturing long-term partnerships, identifying growth opportunities, and driving revenue across the business.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

• Leading, coaching and developing a team of six Key Account Managers
• Driving account retention, customer loyalty and revenue growth
• Building strong relationships with key customers and stakeholders
• Identifying upselling and cross-selling opportunities across existing accounts
• Working closely with Business Development Managers to ensure smooth customer handovers
• Delivering against sales, retention and growth targets
• Creating an engaging and motivating team environment
• Monitoring performance, setting objectives and driving accountability
• Contributing to strategic business growth initiatives
• Ensuring exceptional customer experience across the account portfolio

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

• Growth mindset and ambition to succeed
• Intelligent, switched-on and commercially savvy
• Driven, resilient and target-focused
• Professional, credible and relationship-led
• Practical and sensible approach to leadership
• Passionate about developing high-performing teams
• Career-focused with a desire to make a genuine impact

You’ll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

• Proven leadership experience managing a successful sales, account management, or customer relationship team
• Strong track record of achieving and exceeding commercial targets
• Experience managing key customer accounts and developing long-term partnerships
• Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
• Excellent commercial awareness and negotiation skills
• Ability to influence, motivate and inspire others
• Strong analytical and strategic thinking capabilities

• £75,000 - £85,000 basic salary

• Car allowance - £5k
• Uncapped commission structure
• Realistic earnings of £100,000+
• Opportunity to shape and influence a growing business
• Friendly, collaborative and professional culture
• Long-term career progression opportunities
• Senior leadership visibility and influence