Early Intervention Housing Advisor

Early Intervention Housing Options Advisor

Full time Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE

Early Intervention Housing Options Advisor

£40,234 up to £43,902 inclusive annual salary inclusive annual salary + Pension Scheme

18-month fixed term contract, full-time 37 hours per week

Flexible working options (including hybrid)

Job :
P2574

Are you passionate about helping people at risk of homelessness find practicalhousing solutions before they reach crisis point?

In this fixed-term role you will strengthen the Council's early intervention offer by helping residents access timely advice, prevent homelessness where possible and move towards longer-term housing stability. As one of the first points of contact for people who are homeless or at risk of homelessness, you will provide clear advice, practical support and early intervention to help residents secure safe, sustainable housing outcomes.

You will assess housing needs, develop Personal Housing Plans, negotiate with landlords and partner agencies, and work closely with customers to prevent or relieve homelessness. You'll manage a varied caseload, identify safeguarding concerns, undertake home visits, and work collaboratively with partners to improve outcomes for some of our most vulnerable residents. This is a rewarding frontline role where no two days are the same, offering the opportunity to make a direct difference to residents at a critical point in their lives.

You will be a excellent communicator, committed to delivering excellent customer service. With experience in a housing, advice, support or customer-focused environment, you will be able to build trust quickly with customers, work constructively with colleagues and partner organisations, and respond sensitively to people facing difficult housing circumstances.

You will also be organised, flexible and able to work both independently and as part of a team. You will bring sound judgement, resilience and a calm, professional approach when supporting customers in challenging circumstances. A willingness to work flexibly and uphold Council values is essential.

To succeed in this role you will bring:

• Experience of providing advice and support to customers facing complex situations
• Strong communication, negotiation and problem-solving skills
• The ability to manage a varied caseload and maintain accurate records
• An understanding of housing issues, homelessness or related support services
• A commitment to safeguarding, equality and excellent customer service
• The ability to remain calm and professional when dealing with challenging situations

You will also be organised, flexible, and able to work both independently and as part of a team. A willingness to visit customers, work flexibly (including an out-of-hours rota), and uphold Council values is essential.

In addition to working within a great team and a comprehensive salary you will have access to:

• 26.5days basic annual leave (increasing with service) + bank holidays.
  
  Please note:
  
  annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers
• Flexible working options
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

• Disability Confident
  We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding
  This post is subject to a Basic Disclosure Check.
• English Fluency
  The ability to converse at ease with members of the public and provide advice in accurate spoken…