Service Coordinator

We have an exciting opportunity to work for a nationally recognised business, considered to be the leader in its field. Pay rates from £14.25 per hour depending on shifts. The role of Service Coordinator is based in St Albans.

You don’t need any experience although it is highly beneficial; we offer full support for you to succeed in your role! First Call Contract Services are an employer of choice for candidates from many backgrounds, such as delivery driver, warehouse, customer service, support worker, retail associate, cleaner and many more.

• Working with First Call Contract Services gives you many additional benefits!
• Money saving offers and discounts at your fingertip
• 24/7 GP helpline
• Discounted Gym membership in over 2500 gyms
• Online Payslip Access
• Personal Insurance

• 08:30 – 17:00
• Monday to Friday
• Temp to Perm

• From £13.50 per hour
• Paid weekly

• Answering phones and transferring to correct department.
• Assisting with the allocation of work to drivers and vehicles in WIMS.
• Debriefing all drivers on a daily basis ensuring that missed lifts are logged on salesforce and customers are informed.
• Ensuring that one-trip work is performed in a logical sequence and that drivers are directed to the most advantageous disposal sites.
• Ensuring that drivers daily defect books are fully completed.
• Ensuring working hours are logged accurately and in accordance with the union agreement.
• Ensuring all paperwork is made available to the drivers as required including Sales and Delivery Risk Assessments for new sites
• Analysis if a number of reports to ensure the depot is achieving set KPIs
• Maintaining and filing fleet compliance records
• Assisting the operations manager with drivers data on the FTA Vision portal
• Filing
• Data Entry
• Able to work under pressure
• Have good teamwork

• Numerate and PC literate with good telephone manner and interpersonal skills
• Ability to work on own initiative in high pressure environment
• Attention to detail
• CPC desirable or willing to work towards

This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long‑term opportunities and career development.

This job will suit any candidate with experience working at Amazon, Parcel force, DPD, DHL, Amey, Suez, Biffa or similar employers.