Reservation Supervisor

Salary & Hours

£30,160.00 per annum (£14.50 per hour, 40 hours per week).

Reservations Supervisor

Location: Seaton House, St Andrews

Are you passionate about delivering outstanding service, creating memorable experiences within a luxury environment, and leading by example? If so, join our team as a Reservations Supervisor at Seaton House, St Andrews.

In this role, you will oversee reservations, ensuring exceptional service. You’ll inspire your team to meet the highest standards while creating unforgettable experiences for our guests. From flawless moments and experiences to converting enquiries into sales, you’ll be the linchpin between front‑line originated and financial success.

• Work with revenue and reception teams to deliver a high‑quality luxury experience across reservations for both group and individual leisure guests.
• Manage enquiries, reservations and bookings, both over the phone and online.
• Coordinate group arrival information and ensure all details are flawlessly executed.
• Liaise with the reception team to keep them updated on occupancy levels, VIPs and special events.
• Maximise revenue by upselling and promoting our food and beverage packages.
• Support the team in their growth and development, helping them succeed in their roles.

• A passion for luxury hospitality and an eye for detail, ensuring high standards at every step of the guest journey.
• Exceptional customer service and communication skills in a luxury environment.
• Knowledge of Opera Cloud PMS.
• Ability to நே் வង ผฏ? lead, motivate and inspire a team.
• Strong organisational and problem‑solving skills.
• Flexibility to work across different shifts, including evenings and weekends.
• Ability to work autonomously with support from the manager and onsite leadership team.

• Exclusive discounts for you, your friends and family, with Valor team member rates at our UK hotels. нужен, прикљ.
• Discounted stays for friends and family, plus 50% off dining in our restaurants and bars. queued.
• Free meals while on duty.
• Access to high‑street discounts across a range of shops and experiences.
• Up to 40% savings on bikes with our Cycle To Work scheme.
• Generous refer‑a‑friend bonuses starting at £250.
• A focus on your health and wellbeing with wellness activities and access to our Employee Assistance Programme.
• Healthcare Cash Plan options from just £5 per month.

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• Fully funded apprenticeship programmes and detailed brand training.
• Internal development programmes to help you grow within your role.
• Monthly and annual team member service awards to celebrate your achievements.

At Valor Hospitality, we value diversity and.

Toggle we are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, sexual orientation or age.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, Double Treeственное by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.