Golf Concierge Supervisor

About The Company

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red Star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing lasting memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality.

We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5
* service for yourself. A career at Old Course Hotel, what’s not to love?

All benefits subject to availability.

We are currently looking for someone with a strong knowledge and true passion for golf to join our Golf Concierge team as a Golf Concierge Supervisor. In this position you will be dedicated to curating an exceptional golfing experience for every guest. Supporting the Head of Golf Services in delivering the highest standards of service, ensuring every detail of our guests golfing journey is seamless, personalised and unforgettable.

From managing itineraries and hire items to coordinating transfers and tee times, you will be pivotal in creating memorable moments for our guests. Your expertise will help guide guests through ballot entries for the Old Course, sharing your knowledge in golf particularly on local courses, going beyond what is expected by our guests and to be the resort ambassador for golf.

This role has a unique benefit of compressed working days during the high golf season, allowing for your full-time hours to be worked over 4 days per week, returning to 5 days per week during the quieter periods. This is a role for someone passionate about golf and hospitality, with a commitment to luxury service and a keen eye for detail.

Your responsibilities will include:

• To support and upsell to golfing guests during their stay.
• Identify ways to increase sales and services.
• Set out clear daily targets for each revenue area.
• Maintain gross profit margins according to the plan and set pricing to achieve these margins.
• Train and upskill associates in guest services and upselling techniques to maximise revenue.
• Booking tee times.
• Assisting guests with ballot entries to play on the Old Course.
• Organising and coordinating transfers for golf guests.
• Monitor the condition of the hire items, organising replacements where required.
• Suggest new and creative ideas for services that set the Old Course Hotel apart from other golf services in the area.
• To be a role model; exhibit professionalism and be the resort ambassador for golf.

To be successful in this role you will have the following qualities and experience:

• Strong golf experience and knowledge, particularly in courses in the local area (essential)
• Previous experience in a customer service role.
• Friendly, approachable and you take pride…