Receptionist, Administrative/Clerical
Job in
St Asaph, Saint Asaph, Denbighshire, LL17 0AF, Wales, UK
Listed on 2026-10-30
Listing for:
The Methodist Church in Britain
Full Time
position Listed on 2026-10-30
Job specializations:
-
Administrative/Clerical
-
Customer Service/HelpDesk
Job Description & How to Apply Below
This receptionist post sits in the Orthopaedic department of Betsi Cadwaladr University Health Board. It centres on booking appointments and acting as the first point of contact for patients, carers, relatives and medical staff, by telephone and in writing. Being able to speak Welsh is essential, and the post holder may be moved between departments and sites to meet service demand.
Whatthe job involves
- Provide comprehensive reception and booking support for Orthopaedic services
- Act as the first point of contact for the Health Board, assisting patients visiting or calling the clinic
- Deal with patients, carers, relatives, medical staff and other service users by telephone and in writing
- Support an accurate, prompt and efficient appointment booking service
- Maintain strict confidentiality
- Prioritise and manage own time and workload
- Work on own initiative and as part of a cohesive admin team
- Help patients' clinical journey run as smoothly as possible, meeting their expectations and requirements
- Deliver high-quality customer care
- Work in different departments or sites as service demands
- Good general education
- Typing qualification at OCR/RSA Stage II or equivalent qualification or experience
- Experience in a customer service environment
- Ability to speak Welsh
- Ability to prioritise workload
- Excellent communication skills
- Excellent organisational skills
- Ability to function efficiently under pressure and meet deadlines
- Good knowledge of IT and Windows applications, including the Patient Administration System
- Approachable and professional with people, able to handle difficult or emotional situations
- Ability to work alone or as part of a team
- Flexible attitude to duties, responsibilities and working
- Friendly and efficient telephone manner
- ECDL
- NVQ Level 2 in a relevant Administration or Customer Services subject
- Experience of working within the NHS, in a hospital environment
- Experience in a busy office environment
- Knowledge of the Patient Administration System or ORACLE
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