Emergency Quadrant Ward Clerk; AMU

This is a ward clerk post in the administration team of the Emergency Care Directorate at Ysbyty Glan Clwyd, serving the Acute Assessment Unit within the Emergency Quadrant. The post holder is the first point of contact for patients, relatives and visitors, and keeps clerical work moving so that admissions, discharges and transfers happen promptly. Welsh language skills are essential, and the post also covers other areas of the Emergency Quadrant when needed.

Admin or customer service experience and GCSE maths and English are required.

• Give efficient clerical assistance across the Emergency Quadrant
• Ensure the speedy admission, discharge and transfer of patients
• Act as first point of contact for patients, relatives and visitors, dealing with them courteously and discreetly
• Maintain strict confidentiality at all times
• Provide reception and administrative duties for the Acute Assessment Unit
• Provide support cover in other areas of the Emergency Quadrant
• Work to the Ward Managers, with the Administration Manager responsible for accountability and development

• Maths and English GCSE or equivalent experience

• Sufficient months of previous clerical, office, reception or ward duties
• Working with the public
• Working in a busy environment

• Computer literacy
• Effective communication skills
• Welsh language

• Ability to work without direct supervision
• Team player

• NVQ Level 2 in administration
• NVQ in customer service
• ECDL
• Previous ward clerk experience
• WPAS, casenote tracking, WCP or RADIS
• Understanding of the importance of maintaining medical records
• Knowledge of data protection and confidentiality
• General experience of admin functions