Endoscopy Booking Clerk

Endoscopy Booking Clerk in the Endoscopy team at Glan Clwyd Hospital, part of Betsi Cadwaladr University Health Board. The role provides clerical support to endoscopy staff, working alongside nurses, doctors and managers and dealing with patients and external agencies. At 15 hours, it is part-time, with constant interruptions from patients and staff. Level 3 Welsh is listed as essential in the person specification, though the main duties describe Welsh as desirable.

• Provide clerical duties for the endoscopy service
• Work alongside nursing staff, doctors, managers and internal and external colleagues
• Deal with members of the public, patients and external agencies
• Solve problems on your own initiative as they arise
• Capture data accurately, with close attention to detail
• Demonstrate and embed the Health Board's Values and Behaviour Statements

• GCSE Maths and English at grade A to C
• NVQ Level 3 or equivalent knowledge and experience
• IT qualification or proven experience using Microsoft Office packages

• Experience of working in a hospital
• Experience of dealing with the general public
• Experience in an administrative role
• Ability to work as part of a team

• Excellent written, verbal and telephone communication
• Excellent interpersonal skills with clinicians, senior managers and clerical staff
• Good keyboard and IT skills
• High level of customer service
• Attention to detail and accurate data capture
• Ability to use own initiative to solve problems

• Welsh speaking at level 3
• Able to concentrate on administrative work amid constant interruptions

• Competent in Microsoft Office or a similar PAS system
• Competent in the WPAS Patient Administration System
• ECDL
• Experience of working directly with clinical staff
• Previous waiting list management
• Hospital-based clerical experience