Sales Advisor

Base Pay Range

Title: Sales Advisor

Location: St Asaph Business Park

Hours & days of work: 37.5 hours per week – Monday to Friday, 08:00am–19:00pm. Part‑time roles are also considered and may include a rota on Saturdays.

Salary: £24,003 per annum + incentives

• Work collaboratively as a team to ensure all KPI’s and targets are met.
• Communicate with existing and cancelled customers in an omni‑channel contact center environment, including inbound and outbound calls, emails and webchat.
• Ensure campaign and productivity targets are met by owning personal performance.
• Practice and promote ethical selling.
• Use objection handling and negotiation skills to up‑sell additional products and help customers achieve a wonderful looking lawn.
• Become a subject‑matter expert.
• Place the customer at the center of everything you do.
• Support company growth by providing a first‑class new customer journey, identifying opportunities, and introducing customers to our products and services.
• Promote and implement Direct Debit schemes.
• Act as an Ambassador for Green Thumb when representing and promoting the company.
• Handle all calls professionally, promptly and courteously.
• Maintain accurate records in the Green Thumb database, making clear and concise notes in required fields.
• Provide accurate feedback on campaign trends.
• Always adhere to Green Thumb policies and procedures.
• Communicate and liaise effectively with all departments to ensure a customer‑centric approach.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

• Good written and oral communication skills.
• Ability to work individually or as part of a team.
• A flexible and proactive approach to work.
• Excellent telephone skills.
• Customer service experience.
• Experience working in a target‑driven environment.
• Sales experience.
• Knowledge of handling and resolving customer complaints.
• Proven track record of achieving KPI’s and targets.

• Holiday allowance of 22 days plus bank holidays (increasing by each year of service, up to a maximum of 26 days).
• Medical cash plan.
• Christmas shutdown.
• Free lawn treatments.
• Enhanced paternity and maternity pay.
• Company sick pay.
• 24‑hour employee assistance helpline.
• Store discounts on other retailers.
• Long‑service awards.
• Employee of the month awards.

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industry: Consumer Services

If you think you fit the criteria and would like to work for a forward‑thinking business, join us and apply below.