Scheduler, Customer Service​/HelpDesk

Title: Scheduler

Location: St Asaph, Denbighshire

Hours: Full time - 37.5hrs per week; varying flexible shift pattern including Saturdays

Conveniently located on Junction 26 off the A55, 40 minutes from Chester and Wrexham by car or by local public transport links.

Green Thumb Ltd has been making lawns look beautiful, lush green and weed free for over 36 years. From our humble beginnings in North Wales, we have grown to become Europe's largest Lawn Care company, with over 220 branches nationwide.

• 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
• Well-appointed office environment with free onsite parking
• Medical cash plan
• Employee discount scheme (discounts on major retail and leisure brands)
• Free lawn treatments
• Occupational sick pay, maternity pay, paternity pay schemes
• Job-specific training and continuous development opportunities
• Long-service recognition
• Christmas shutdown

The role of the Scheduler is to create a working schedule to ensure delivery of Green Thumb Lawn treatments to our customers. To exceed expectations and to deliver high quality, efficient service for both our customers and our Lawn Operatives.

• Set optimisations for your allocated territories to allocate correct work orders and provide the working schedule for an operative.
• Create efficient crew runs utilising the Field Service platform.
• Adopt scheduling best practice in line with business requirements.
• Take ownership to understand and learn your territory adding efficiency to the work you provide in that territory.
• Organise Workflow and highlight any potential challenges in your territory.
• Review Daily figures to meet revenue targets.
• Liaise with Branch Managers and Lawn Operatives to assist with any updates or changes to schedules.
• Ensure all new customers receive first treatment in line with SLA or customer specified requests.
• Ensure any reschedule request are actioned in an appropriate time frame
• Support the wider team with any scheduling queries.
• Review scheduling reports regularly to assess action required and schedule within allocated time frame.
• Work collaboratively to make suggestions for platform enhancements.
• Action in day sickness and reschedule in line with customer satisfaction.
• Action any Tasks or cases assigned to you in a reasonable timeframe.
• Action any scheduling-based emails assigned to you.
• Work Collaboratively with a #Oneteam attitude to ensure all regional KPIs are met.
• Act with integrity at all times, championing excellent customer service.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

• Superb verbal and written communication skills.
• Ability to work individually and as part of a team.
• A 'customer first' attitude and approach to working
• A flexible and proactive approach to work.
• Computer literacy including the use of Microsoft Office suite
• Proven experience in providing high quality Customer Service.
• Working in a target driven environment.
• Salesforce platform experience would be an advantage.
• Must be eligible to work in UK

You may have experience of the following:
Contact centre, call centre, customer services, customer experience, sales, call handler, customer assistant.