Payroll & HR Coordinator

We're excited to welcome a Payroll & HR Coordinator to our HR Team in St Asaph. If you enjoy working with people, keeping things organised, and making sure colleagues have a smooth and positive experience at work, this role could be a great fit for you. You'll be part of a supportive team that keeps our HR and payroll processes running seamlessly behind the scenes.

In this new role, you'll play an important part in looking after the full employee journey—from joining the organisation to updating personal details, managing changes, and supporting day‑to‑day queries. You'll work closely with friendly colleagues, helping to make sure our payroll is accurate, our records are up to date, and our HR services are delivered with care and efficiency. If you love variety, teamwork, and being someone people can rely on, you'll feel right at home here.

• Assist in the preparation and processing of the monthly payroll, including bonus data.
• Input payroll data, including starters, leavers, contractual changes, pay adjustments, salary review changes and other non‑standard payments.
• Work with the HR Commercial & HR Data Analyst to ensure payroll deadlines are met.
• Maintain accurate payroll records within HRIS and payroll systems ensuring system alignment.
• Support the reconciliation of payroll reports, investigating and identifying discrepancies.
• Support data uploads and system updates.
• Assist with responses to staff queries regarding payslips.
• Liaise with our payroll provider (currently ADP) as and when required.
• Assist with audit requests and payroll reporting.
• Maintain accurate colleague records within the benefits platforms including new enrolments, changes, and terminations.
• Support the day‑to‑day management of the HR helpdesk (ticket submission system).
• Maintain accurate colleague records and HR documentation.
• Monitor case trackers and progress of HR actions.
• Provide general administrative support for routine tasks and initiatives.
• Organise meetings and taking minutes.
• Provide clear and professional guidance to colleagues as requested.
• Assist with colleague engagement initiatives and HR projects.

• Previous experience in payroll coordination or HR administrative support preferred.
• Strong digital skills, with proficiency in Excel for reporting and case tracking.
• Demonstrates a high level of literacy and numeracy.
• Strong attention to detail and high accuracy in data entry.
• Possesses strong communication, persuasion, and negotiation skills.
• Shows exceptional attention to detail and accuracy.
• Works effectively and collaboratively as part of a team.
• Takes initiative and works proactively when required.
• Ability to process payroll accurately and in line with deadlines. Previous experience would advantageous.
• Ability to manage multiple tasks and meet deadlines.
• Experience handling sensitive and confidential information.
• Excellent understanding of GDPR compliance and data protection principles.
• Strong stakeholder engagement and customer service skills. Previous experience resolving HR queries is highly desirable.

• Medical cash plan
• Christmas Shutdown
• Free Lawn Treatments
• Enhanced Paternity & Maternity pay
• Company Sick pay
• 24 hour Employee Assistance Helpline
• Store Discounts on other retailers
• Long Service Awards
• Employee of the Month Awards