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ICT Service Desk Manager - Lead Digital Care
Job in
St Asaph, Saint Asaph, Denbighshire, LL17 0ER, Wales, UK
Listed on 2026-08-12
Listing for:
Betsi Cadwaladr University Health Board
Full Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
Betsi Cadwaladr University Health Board (BCUHB) is transforming its ICT Service Desk into a customer-first, digitally enabled function to deliver value for patients and staff.
We seek an experienced Service Desk Manager to lead the team, drive service excellence, maintain SDI accreditation, monitor KPIs and SLAs, and collaborate with ICT colleagues on digital transformation across the organisation.
The role requires strong leadership, strategic thinking, and a commitment to continuous improvement.
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