Sr. IT Support Engineer

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description Company and Team:
Teledyne Qioptiq designs and manufactures high-performance electro-optic products for demanding defence, aerospace and commercial applications across land, air, sea and space environments. IT Shared Services provides enterprise technology services and solutions across a diverse group of Teledyne businesses. Role

Purpose:

The Senior IT Support Engineer provides advanced, hands‑on support across end‑user, infrastructure and business applications. The role acts as a local technical escalation point, owning IT support related incidents through to resolution, supports secure and compliant operations, and contributes to technology refresh, deployment and business improvement projects. The role would suit an experienced IT professional who is comfortable working across traditional 1st, 2nd and 3rd line boundaries, particularly in a manufacturing environment.

• Service and technical support Provide responsive on‑site and remote support for incidents and service requests, taking ownership through resolution or effective escalation. Diagnose issues across Windows endpoints, Microsoft 365, networks, servers, mobile devices, printers, peripherals and meeting‑room technology. Act as an escalation point for the Service Desk and coach colleagues through troubleshooting, root‑cause analysis and knowledge transfer. Manage the smooth onboarding and offboarding of employees.
  
  Maintain clear ticket updates, customer communications, technical records, support procedures and knowledge articles.
• Endpoint, identity and infrastructure Administer Windows 10/11 devices and support Microsoft 365 services, including Outlook, Teams, SharePoint and One Drive. Perform delegated administration in Active Directory, Group Policy and Microsoft Entra , including users, groups, devices, permissions and security controls. Support device builds, software packaging and deployment, patching, endpoint management and compliance with enterprise standards. Work with remote infrastructure teams to support Windows Server, file permissions, backups, switches, wireless access points, VPN, DNS, DHCP, firewalls, comms rooms and local racks.
• Security, compliance and operational resilience Respond to endpoint security alerts and support cyber incident, vulnerability remediation and access‑control activities. Complete assigned audit and control evidence, including SOX‑related activities, accurately and on schedule. Operate in accordance with company IT standards, information‑security requirements, health and safety rules and site procedures. Support backup verification, disaster‑recovery readiness and corrective actions where requested.
• Applications, manufacturing and projects Support local business applications such as CAD, time and attendance, environmental monitoring and shop‑floor systems, escalating to application owners where appropriate. Contribute to refresh, migration, deployment, facility‑change and software implementation projects while maintaining day‑to‑day service. Identify recurring issues and improvement opportunities, using data, customer feedback and root‑cause analysis to strengthen service quality. Maintain safe, orderly IT spaces…