Customer Retention Executive

Position: Customer Retention Executive (Permanent)
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.

You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills. What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.

In this role you’ll be responsible for contacting, retaining and advising new and existing stakeholders.

Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom. You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.

Our Requirements

* Excellent communication and rapport building skills.

* Confident, resilient and experienced in overcoming sales objections.

* Self-motivated and results driven with hunger for success.

* Must be a team player and a positive influence to others.

* Openly displays enthusiasm and a keenness to develop.

* Computer literate.

* Willingness to support wider business needs when required.

This is a rapidly expanding business, so the role will develop with business needs, there will be plenty of opportunities for the right candidate to make an overall positive and influential impact.

The Package

You will benefit from:

* A starting salary of £26,500 plus bonus/commission to over £30k+ uncapped

* Permanent contract, working 35 hours a week Monday – Friday 8.45-4.45

* Benefits above and beyond a pool table in the office, such as casual dress code, away days, access to learning as well as cash incentives based on performance

* Opportunities for fast-track career and rapid pay growth for the right candidate

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career