Customer Service Advisor

Customer Service Advisor

Wernick Hire
The UK's Largest and Longest Standing National Provider of Permanent and Temporary Modular Buildings and Site Accommodation

About Us

Wernick Hire, a proud member of the Wernick Group, is the UK's leading provider of both permanent and temporary modular buildings and site accommodation. Celebrating 90 years of trading since our establishment in 1934, we have a rich history of growth and success, doubling our profits in the last five years. Our continued success is driven by the quality and dedication of our workforce, who bring enthusiasm, vision, friendliness, and a real can-do spirit to our business.

Role Overview:
Customer Service Advisor

As a Customer Service Advisor at Wernick Hire, you will be the first point of contact for customers calling our 0800 telephone line. You will provide a professional and friendly service, ensuring enquiries are handled efficiently and directed to the appropriate depot or department.

This role is ideal for someone who enjoys helping customers, has excellent communication skills, and takes pride in delivering a high standard of customer

Key Responsibilities

• Answer incoming calls to the Wernick Hire 0800 telephone line in a professional and courteous manner.
• Gather accurate and relevant information from customers to understand the nature of their enquiry.
• Transfer calls promptly to the correct depot, department, or team member.
• Maintain accurate records of customer enquiries and call details where required.
• Provide excellent customer service at all times, ensuring customers receive a positive experience.
• Support the wider team with general administrative duties as required.

Skills and Experience

• Polite and professional telephone manner.
• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to gather key information effectively.
• Good organisational and administrative skills.
• Ability to remain calm and professional when handling a variety of customer enquiries.
• Competent in using standard office systems and software.

Key Attributes

• Friendly and approachable.
• Customer-focused with a positive attitude.
• Reliable and dependable.
• Able to work efficiently in a fast-paced environment.
• Strong attention to detail
• Highly professional with a positive attitude.

What You Will Get in Return

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish on Fridays.
• Group pension.
• Annual salary review each January.
• Life assurance of 2x annual salary.
• Personal accident insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family-run and well-established, secure company (trading over 80 years).
• Open door policy.
• Cycle to work scheme.
• Employee referral scheme.
• Benefits scheme (discounted retailers).
• Corporate eyecare scheme through Specsavers.
• Direct communication with MD/CEO and staff satisfaction surveys.

We are an equal opportunities employer and welcome applications from all sections of the community. We look forward to receiving your application and thank you for your interest in our company.

The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

The Wernick® Group of Companies has a proud history stretching back to 1934, growing from a humble maker of poultry crates to become Britain’s largest independent manufacturer and hirer of portable and modular accommodation.

• Polite and professional telephone manner.
• Strong communication and interpersonal skills.
• Excellent listening skills with the ability to gather key information effectively.
• Good organisational and administrative skills.
• Ability to remain calm and professional when handling a variety of customer enquiries.
• Competent in using standard office systems and software.

• Customer Service
• Telephone handling
• Organisational skills