Scheduler, Customer Service​/HelpDesk

As a Scheduler, you will be responsible for effectively planning and coordinating the Companys work through communication with internal and external customers, as well as the management of the business and client database systems.

We are looking for someone to:

• Take ownership of the work streams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLAs, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures