Neighbourhood Services Officer

Location:

St Austell, Cornwall (with travel across the region)

Salary: £31,572 per annum

Contract:

Fixed term contract ending 31st of March 2028

Hours:

37 Hours per week

Make a real difference in Cornish communities.

Are you passionate about people, community, and creating safe, thriving neighbourhoods? Do you thrive in a role where every day is different - where your work truly matters?

At Ocean Housing, we’re proud to provide quality homes and meaningful support to over 5,000 residents across Cornwall. We’re now looking for a Neighbourhood Services Officer to join our dedicated Neighbourhood Services team and help us deliver exceptional tenancy and community services.

As a leading Cornish housing provider, we’re committed to:

• Putting customers at the heart of everything we do
• Building strong, safe communities
• Supporting our teams with training, wellbeing, and development
• Promoting equality, diversity, and inclusion
• Working collaboratively to deliver high-quality housing services

As a Neighbourhood Services Officer, you’ll manage a designated patch of tenancies and play a vital role in supporting residents, tackling issues, and helping our communities flourish.

You will:

• Deliver high-quality estate and tenancy management services
• Build strong relationships with tenants, partners and local agencies
• Carry out tenancy visits, inspections, and support sustainability
• Respond proactively to tenancy breaches, ASB, safeguarding and housing issues
• Support vulnerable customers with empathy and professionalism
• Help shape neighbourhood improvements and community initiatives
• Be an ambassador for Ocean Housing and our values every day

This is a fast-paced, rewarding role where no two days are the same - and where your contribution has a direct positive impact on people's lives.

We’re seeking someone who is:

• Customer-focused - passionate about delivering excellent service
• Resilient and empathetic - calm under pressure and sensitive to residents' needs
• A strong communicator - confident, clear and professional
• Organised and proactive - able to manage a busy caseload
• A team player - supportive, collaborative and positive
• IT-literate - confident in using MS Office and case management systems

• Dealing with customers in challenging or sensitive situations
• Delivering face-to-face customer service
• Administration and accurate record-keeping

A Level (or Level 3 equivalent) is required.

Housing-related qualifications or CIH membership are desirable, but not essential.

• Ability to travel independently across Cornwall
• Emotional resilience
• Flexibility, initiative and a positive approach to change

You’ll be joining a friendly, passionate, purpose-driven organisation where your voice is valued, your wellbeing matters and your development is supported.

Working at Ocean Housing means being part of something bigger - helping people feel safe, supported and proud of their homes and neighbourhoods.

• 27 days holiday + bank holidays
• Professional membership fees paid
• Company sick pay scheme
• Workplace pension with death in service benefit
• Home office work payment
• Medicash health plan (including dental & optical)
• Cycle to work scheme
• Rewards & recognition programme
• On-site parking
• Employee assistance programme
• Family-friendly policies

• Closing Date: Sunday 11th of October 2026 at Midnight
• Interview Date: Monday 19th of October 2026 (face to face, Stennack House, St Austell)

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice…