Customer Service Administrator

Location: Newton-le-Willows

Job Title:

Customer Service Administrator

Location:

Newton-le-Willows

Job Type: Full-time / Permanent

Salary: £26,500

About the Role

We are seeking a reliable and customer-focused Customer Service Administrator to join our team. This role is ideal for someone who enjoys working with people, has strong organisational skills, and takes pride in delivering excellent customer service.

Key Responsibilities

Handle customer enquiries via phone, email, and online channels

Provide accurate information and resolve customer issues efficiently

Process customer requests, orders, or service updates

Maintain and update customer records and internal systems

Liaise with internal teams to ensure timely resolution of queries

Carry out general administrative duties to support the department

Ensure all interactions meet company service standards

Skills & Experience

Previous experience in a customer service or administrative role (preferred)

Excellent communication skills, both written and verbal

Strong attention to detail and organisational skills

Confident using IT systems, including Microsoft Office

Ability to prioritise tasks and work under pressure

Professional, positive, and customer-focused attitude

INDAB