Customer Service Executive

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on‑line operations team, to help assist in the day to day running of their customer services department.

This is a fantastic opportunity to join an exciting division of a large well‑established business, with impressive offices and premises.

Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. The position will involve dealing with a high‑volume of in‑bound calls on a daily basis.

Customer Service Advisor

Working Hours:

Monday to Friday 8:00am – 5:30pm
Annual Leave:
Starting at 20 days plus Bank Holidays, rising with length of service to a maximum of 25 days over a 5 year period.
Free Parking available
Impressive client premises and facilities
Full time office‑based
Salary: £12.95 per hour – salary progression route

• Inbound & outbound calls to customers and internal branches.
• Processing customer's website‑placed product orders.
• Processing internal branch‑placed product orders.
• Communicating with customers via online chat and email.
• Tracking orders and liaising with courier networks, including returns.
• Problem‑solving as and when required.
• Assisting customers with using the business website, placing orders, etc., offering support.
• General office / customer service duties and administrative tasks.

• Computer literate.
• Previous experience in an office‑based customer services environment is essential.
• Customer telephone & email experience would be preferred. Good communication skills.
• Strong work ethic and ability to use own initiative.
• Enjoy working with people and ability to work as part of a busy customer service team.

Full training will be provided internally on our client's in‑house computer systems.

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.