Customer Experience Advisor

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where every interaction counts? Are you eager to join a team that values dedication and expertise? If so, this is your chance to make a real impact!

We are currently looking for a Customer Experience Advisor to join our vibrant and busy team in St Helens. This exciting role offers you the opportunity to be at the forefront of customer relations within the building surveying sector, working with a friendly and professional team committed to excellence.

Hours of Work: full time

The Customer Experience Advisor will be the main point of contact for clients, checking building surveyors’ reports, answering calls, handling complaints, providing outstanding customer service, and obtaining reviews to enhance our reputation. Reporting to senior surveyors, technical directors, and team leaders, you will play a key role in ensuring our clients' needs are met efficiently and professionally.

Customer Experience Advisor Requirements:

Experience in customer service or client-facing roles

Excellent communication skills, both written and verbal

Strong organisational and problem-solving abilities

Knowledge of the building surveying sector is desirable

A positive and proactive attitude with a passion for delivering top-quality service

Customer Experience Advisor Benefits:

Competitive salary package

Clear career progression opportunities

Staff discounts and benefits

Supportive and friendly team environment

Ongoing training and development opportunities

Meet the Organisation:
Who We Are and What We Do

We are a leading firm within the building surveying sector, specialising in providing comprehensive survey reports and professional advice to a wide range of clients. Our mission is to deliver accurate, timely, and trustworthy services while fostering a positive and collaborative working environment. Join us and become part of a dedicated team committed to excellence in building surveying.

If you believe you are the perfect fit for the Customer Experience Advisor role, don’t miss this fantastic opportunity—apply now and embark on an exciting new chapter in your career