Service CARE Centre - Monitoring Team

SERVICE CARE CENTRE – MONITORING TEAM (RELIEF COVER)

Location: Newton-le-Willows – WA12 area

Hours: Flexible, on-call (to cover absences and support the team)

Contract: Flexible (Relief) Contract

Join our 24-hour Command Centre and play a pivotal role in keeping services running smoothly while ensuring the safety and wellbeing of colleagues.

This is a fast-paced, service-led role where you will act as a central point of contact for service enquiries, incident response, and colleague welfare. You’ll need to stay calm under pressure, work efficiently, and make a real impact every day.

• Responding to service enquiries in a timely and professional manner
• Managing ad hoc cover requests and schedule changes
• Handling incidents, alarms, and escalating where required
• Monitoring colleague attendance, absence, and welfare
• Conducting welfare checks and following escalation procedures
• Maintaining accurate and up-to-date recordsli>
• Managing access control at the National Support Centre
• Building strong relationships with clients
• Supporting compliance, audits, and company procedures

• Minimum 2 years’ experience in a similar service-led role
• Strong communication and organisational skills
• Calm, confident, and able to work under pressure
• Good attention to detail and problem‑solving ability
• Ability to work independently and as part of a team
• Competent in Microsoft Outlook, Word, and Excel
• Full 5-year employment history (with references)
• Right to work in the UK
• Willing to complete a personal credit check
• Passionate about customer service and delivering high standards

• Supportive and fast‑paced working environment
• Opportunities to learn and develop
• Be part of a team that makes a real difference
• Work within a 24/7 operational command centre
• Strong team culture focused on collaboration and excellence

Kingdom is a leading UK provider of security, cleaning, and support services, delivering service excellence through a people-first approach.

• Full flexibility required due to on‑call nature of the role
• Role involves working within a 24/7 operational environment
• Pre‑employment checks will include references and a credit check

If you’re organised, proactive, and ready to make an impact, we’d love to hear from you.

Be proud. Be professional. Be Kingdom.