Patient Service Co-ordinator

Do you have experience working as a Service Co-Ordinator liaising between multiple departments?

Are you highly organised, being able to prioritise work and spin multiple plates?

We are looking for empathetic and excellent communicators to work within a fantastic medical company

Managing appointments both pre and post operations to ensure a seamless client journey

If you are looking for a role where you will be kept busy and no two days will be the same

Keep reading to find out more…

• Coordinate patient procedures, appointments and pathways throughout their medical journey.
• Liaise with surgeons, anaesthetists, theatre teams, nurses, wards, suppliers and partners.
• Book procedures and coordinate theatre consumables, equipment, prostheses and implants.
• Ensure pre- and post-operative requirements, follow-ups and revision procedures are completed.
• Provide patients with clear communication, guidance and support, resolving queries to deliver an excellent experience.
• Manage invoicing, administration and competing priorities, finding practical solutions to keep patient pathways running smoothly.

• Strong customer service skills with a people-first approach and confident communication.
• Proactive, quick-thinking and adaptable, with the ability to work effectively in a fast-paced environment.
• Highly organised with excellent attention to detail and the ability to prioritise workloads.
• Empathetic and resilient when handling sensitive situations and working under pressure.
• Confident with technology, numbers and basic invoicing, with the ability to learn new systems quickly.
• Positive, energetic team player who can work independently and demonstrates a strong go-getter attitude.

• Training and Development
• Birthday Off
• 25 Days Holiday + Bank Holidays
• Hybrid Working (Fridays Only)
• Medi Cash
• Perk Box