Customer Resolution Lead - Shape Fair, Timely Complaints
Listed on 2026-10-14
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Customer Success Management
Torus is seeking a Customer Resolution Team Leader to oversee our Complaint Handling Service within the Customer Resolution and Tenant Involvement team. You will lead the Customer Resolution Officers and drive impartial, evidence-based investigations to deliver fair, timely outcomes across Stage 1 and 2 complaints.
The role focuses on performance, quality, and learning from feedback, with responsibilities including reporting, stakeholder engagement, and contributing to the Complaints Strategy.
We are seeking a motivated Customer Resolution Lead
- Shape Fair, Timely Complaints to join Torus Group in St Helens, England, United Kingdom.
The Customer Resolution Lead
- Shape Fair, Timely Complaints role at Torus Group is now open for applications in St Helens, England, United Kingdom.
Join us at Torus Group as our next Customer Resolution Lead
- Shape Fair, Timely Complaints in St Helens, England, United Kingdom.
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