Quality and Governance Facilitator

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Mersey and West Lancashire Teaching Hospitals NHS Trust are seeking an organized and proactive Quality & Governance Facilitator to join our Clinical Support Services (CSS) Division. In this vital Band 4 role, you will provide comprehensive clerical and administrative support to ensure the delivery of an effective Clinical Governance Assurance Framework and risk management strategy.

The CSS Division covers a wide range of essential services across the Trust footprint, including Pathology, Radiology, Pharmacy, Cancer, Psychology, Admin and Access, Therapies, and Outpatients. Working under the guidance of the Quality, Safety & Governance Lead, you will play a key role in supporting all aspects of our governance processes. If you have a solid understanding of healthcare governance, excellent administrative skills, and a desire to promote a culture that actively improves clinical safety and patient quality, we want to hear from you.

You must have a GCSE standard or higher education, RSA 3 / NVQ Level 3 Business Administration (or equivalent experience), proven minute-taking and Microsoft Office skills, experience in a similar healthcare or administrative role, and the ability to demonstrate the Trust’s core values of being Kind, Open, and Inclusive

• Stakeholder Liaison
  :
  Act as a central point of contact to coordinate with Directorate Managers, clinical leaders, governance colleagues, and lead investigators regarding ongoing incident investigations and management of risks, PALS, claims/litigation and complaints.
• Complaints Support
  :
  Manage and facilitate complaints, which includes organizing resolution meetings with complainants and proactively monitoring deadlines to ensure all official complaint responses are completed within established Trust KPIs.
• Meeting Coordination
  :
  Organise and support divisional Quality & Safety Meetings as well as incident panels, ensuring agendas, minutes, action logs, and trackers are meticulously maintained and associated administration actions are completed effectively and in a timely manner.
• Risk & Reporting Systems
  :
  Provide effective risk administration and help ensure high quality management, documentation and action completion, on the Trust’s Risk Register.
• Project Assistance
  :
  Support project planning for key governance and quality improvement projects in response to lessons learnt and Trust objectives.
• Team Support
  :
  Provide cross-cover administrative support for Personal Assistants and other team members during periods of absence to ensure continuous service delivery.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff…