CRM Manager

CRM Manager

Newton-le-Willows Head Office

Kingdom Group is looking for an experienced CRM Manager to take ownership of our Group-wide Hub Spot platform and drive the next stage of our CRM journey.

This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll play a key role in improving user adoption, driving automation, enhancing data quality and delivering meaningful business insight.

You'll be the go-to expert for CRM across the Group, ensuring Hub Spot is fully optimised, aligned to business processes and delivering maximum value across multiple divisions.

Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training.

Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide.

As we continue to grow, we're investing in our systems, people and processes, and CRM sits at the heart of that journey.

As CRM Manager, you will:

• Own and optimise the Group Hub Spot platform
• Drive CRM best practice, governance and user adoption
• Develop workflows and automation that improve efficiency
• Create impactful dashboards, reports and management insight
• Lead CRM training and onboarding for new users
• Manage integrations with third-party platforms
• Ensure CRM data remains accurate, compliant and reliable
• Support lead generation, marketing activity and business growth
• Champion smarter ways of working across the Group

• Minimum 2 years' experience managing CRM platforms
• Hub Spot experience highly desirable
• Experience of workflow automation and reporting
• Experience supporting marketing and lead generation activity
• Understanding of GDPR and data protection requirements

• Organised and highly detail-oriented
• Analytical and commercially aware
• Confident working with stakeholders across all levels
• Passionate about technology and process improvement
• Proactive, accountable and solutions-focused
• A strong communicator with a continuous improvement mindset

Most importantly, you'll demonstrate Kingdom's CARE values in everything you do.

• Ownership of a Group-wide CRM platform
• Opportunity to shape CRM strategy and best practice
• Exposure to senior stakeholders across multiple divisions
• Ongoing development through Kingdom Academy
• Growing business with ambitious plans
• Competitive benefits package

Successful applicants will be required to complete:

• Full five-year employment history check
• Two satisfactory employment references
• Credit check
• Right to work verification