CRM Administrator

Newton-le-Willows Head Office Kingdom Group is looking for an experienced CRM Administrator to support and optimise our Group-wide Hub Spot platform and play a key role in the continued development of our CRM capability.

This is a fantastic opportunity to join a growing organisation with over 11,500 colleagues, where you'll support user adoption, drive automation, maintain data quality and deliver meaningful business insight across multiple divisions. You'll become a key point of contact for CRM across the Group, helping ensure Hub Spot is fully optimised, aligned to business processes and delivering maximum value to users across the business.

Kingdom Group delivers award-winning service solutions across Security, Cleaning, Recruitment and Training. Our specialist divisions are supported by shared values, central expertise and innovative technology, enabling us to provide high-quality, integrated solutions to customers nationwide. As we continue to grow, we’re investing in our systems, people and processes, and CRM sits at the heart of that journey.

As CRM Administrator, You Will

• Support and optimise the Group Hub Spot platform
• Drive CRM best practice, governance and user adoption
• Build and maintain workflows and automation that improve efficiency
• Create impactful dashboards, reports and management information
• Deliver CRM training and onboarding for new users
• Manage integrations with third-party platforms
• Ensure CRM data remains accurate, compliant and reliable
• Support marketing activity, lead generation and business growth
• Champion smarter ways of working through technology and automation
• Manage user permissions, licences and access controls
• Support database imports, migrations and system enhancements

• Minimum 2 years' experience working with CRM platforms
• Hub Spot experience highly desirable
• Hub Spot certification desirable
• Experience of workflow automation and reporting
• Experience supporting marketing automation and lead generation campaigns
• Understanding of GDPR and data protection requirements

• Organised and highly detail-oriented
• Analytical and commercially aware
• Confident working with stakeholders across all levels
• Passionate about technology and process improvement
• Proactive, accountable and solutions-focused
• A strong communicator with a continuous improvement mindset
• Committed to maintaining high standards of data quality and compliance

• Opportunity to play a key role in the development of a Group-wide CRM platform
• Exposure to colleagues and stakeholders across multiple divisions
• Ongoing development through Kingdom Academy
• Involvement in CRM projects, automation and business improvement initiatives
• Growing business with ambitious plans
• Competitive benefits package

• Full five-year employment history check
• Two satisfactory employment references
• Credit check
• Right to work verification