Clinical Systems Application Specialist

Supports the operational management of the Clinical Systems Team to deliver the Trusts objectives, making effective and efficient use of resources in the process. Leads the delivery of local requirements/enhancements for improving their designated clinical systems and data processes and supporting this process for the other corporate clinical systems in the Trusts portfolio. Contributes to the delivery of the Trusts IM&T strategic roadmap, taking a lead role for their designated corporate clinical system(s) as appropriate.

Acts as the lead role in the day to day operational management of designated corporate clinical systems and providing cover for other corporate clinical systems as required. Assists in developing and managing the provision of facilitation and support programmes for new and existing staff in using corporate clinical systems within the Trust Liaises with the Clinical Systems Training Team to develop processes that ensure a smooth transition to new clinical systems for users and offers support to enable them to utilise clinical applications fully as part of their day to day working practices Develops data quality audits and action plans in conjunction with the Clinical Systems Manager and the Information team, to improve data completeness, accuracy and timelines, as well as reporting on performance in each of these areas.

Assists in the administration of user access requests as required Provides expert, professional advice on clinical systems use, data quality and clinical coding standards to all staff within the Trust as required. Works with colleagues to ensure that delegated project tasks are completed to agreed timescales Ensures that all corporate clinical systems are configured to collect data that is statutory, mandated or contracted.

Communication & Relationship skills Receives complex information from system suppliers regarding the management, configuration and use of corporate clinical systems and explains the impact on the Trusts standard operating procedures of users of these systems to all levels of clinical and non-clinical staff throughout the Trust. Is able to negotiate, influence and persuade staff, as there are often changes to job roles, ways of working and recording standards that may or may not be welcome by the individual users, sections or departments.

Liaises with all levels of clinical and non-clinical staff throughout the Trust to identify improvements to individual corporate clinical systems and clearly explains the required changes to third party system suppliers using the contracted methods as well as user group and other user forums as appropriate. Negotiates, influences and persuades other organisations in building a consensus with other organisations to support this Trusts proposed changes.

The post holder liaises with third party suppliers and Trust staff in matters relating to both complex and general support issues, software releases, upgrades, testing and fixes. On occasion, this requires negotiation with other staff and/or suppliers on the availability of resources and schedules for implementation. Offers assurance to the IT senior team and appropriate Trust governance arrangements in relation to the resilience of the system with respect to the application of upgrades and downtime.

Leads on the accurate and effective implementation of all new patches and upgrades to the supported systems Liaises closely with the suppliers of the supported systems to encourage good working relations and to ensure that systems are supported in accordance with relevant contractual obligations The post holder uses their own initiative to identify where improvements can be made to the operation of corporate clinical systems and informs the Senior Application Specialist accordingly Exercises their interpretation of policies and how they are implemented The post holder supports the delivery of internal and external service delivery targets that are geared to improving and progressing patient care, as well as contributing and working to achieve them.

Represents the Clinical Systems Team in the IT Change Advisory Board as required Represents the Trust at supplier user group meetings, providing user-feedback and knowledge based input to discussions for future developments Knowledge Training & Experience The role requires and maintains an in-depth knowledge of the Trusts corporate clinical systems through supplier led training on the management, configuration and maintenance of the application as well as its general use.

This training is refreshed with any change or enhancements delivered by each upgrade or new release. The post holder supports the configuration of their designated corporate clinical systems to meet operational requirements, including process design, proforma development and role based access configuration (RBAC) The post holder has an excellent knowledge of the implications of information governance, registration authority, identity management, cyber security,…