Trainee Service Technician

Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.

We are looking for a dedicated Trainee Service Technician to work from our Haydock service centre and cover our customers around the Northwest.

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at the delivery stage to customers in various clinical environments. This role follows our Career Pathway, with clearly defined training, experience, and knowledge to enable you to progress your career with Medstrom.

• Deliver clean, ready-to-use products to and around customer sites
• Collect products after use and return them to the service location for cleaning
• Disinfect, function check, repair and electrical safety test products
• Complete records of testing, delivery and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work: 37.5 hours per week, working 1 in 3 weekends, with the following Thursday and Friday off.

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following:

• Mechanical or electrical background desirable but not essential, as full training will be provided
• Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided)
• Knowledge of Medstrom products would be desirable, but not essential

• A proactive, ‘can-do’ attitude
• Excellent customer service and communications skills
• Ability to work under your own initiative and follow procedures to achieve deadlines
• Basic PC skills, including email and MS Office
• The willingness to be DBS checked

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.

Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy to any harassment, of any kind, towards our colleagues.