Retirement Services Scheme Manager Job St Helens area,England UK,Management

Job Title:

Retirement Living Services Scheme Manager Salary: £26,000 - £30,000 per annum

Contract:

Permanent

Location:

Reeve Court Weekly

Hours:

35 hours

So... What is this role exactly?

This is an exciting opportunity for an experienced housing professional, passionate about supporting older people, to take the lead in the day to day running of YHGs Reeve Court Village Retirement Living Scheme, in St Helens

As the Scheme Manager, you will provide support, advice, and signposting to all customers, be responsible for all premises and staff management, consulting with external partners providing services to the scheme, and for promoting a friendly, vibrant community enabling customers to have choices and live independently

We are looking for a results-driven Scheme Manager with strong staff leadership, focused on Health and Safety, leading a team to deliver a high standard of customer service to our residents.

What will my working week look like?

You will be based at Reeve Court Village Retirement Living Scheme, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm.

What will I be responsible for doing?

One of the wonderful things about this role is the variety, no two days will be the same! You and your team will be involved in a range of housing management services including marketing, lettings, dealing with low level ASB, rent queries and facilities management.

Customer support is key to this role, and you will also oversee use of the scheme for social activities, provide well-being support and manage any external partners to the scheme enabling customers to live independently and be provided with an excellent service.

Along with the day-to-day management of your team who support in providing all housing and related services, to ensure customer’s needs are always met, you will also be responsible for Health and Safety on scheme (including fire tests and supporting our customers to stay safe) ensuring regular checks are completed and documented appropriately and in line with Group policy.

Its a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG's service to our customers.

And what would make me stand out from the crowd?

To be successful as a Scheme Manager, here at YHG, you will need to be able to demonstrate

Experience of managing Older People’s services, retirement living or over 55s Housing schemes
In-depth knowledge of the services on offer to these customers through experience within Housing management or other relevant Housing sector experience.
Ideally you will be a collaborative team player with a customer first mentality
Excellent communicator, with experience of partnership working
Resilient and adaptable, able to prioritise a busy and reactive workload
Experience of health and safety within a communal environment

This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can manage a wide range of situations with empathy, sensitivity and diplomacy.

For more detail on the role, please review the role profile available by visiting the vacancy on our website -

That all sounds great, what's in it for me?

In return we offer £26,000 -£30,000 for a 35 hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal Offering provides much more than just a competitive salary and holiday allowance.

Although you are based at Reeve Court Village in St Helens you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider…