Hospital Bookings Admin Assistant

Salary £25,500-£28,000 based on experience

Hours Full time:
Shift patterns Mon-Fri (rotating 8:00am - 4:00pm, 9:00am - 5:00pm & 11:30am
-7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

Location Newton-le-Willows

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, increasing our workforce threefold and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients. Our vision is to be recognised and respected as the most patient‑centric private healthcare provider in the north‑west, by providing our patients with the best possible care, treatment and outcomes.

The role:

We’re looking for an organised, customer service focused individual to look after our patients, partners and surgeons.

You don’t need to have worked in healthcare before. We’re more interested in you as a person, than your experience or qualifications!

As a Hospital Bookings Administration Assistant within our Hospital Bookings team, you’ll be an important part of the team. Essentially, your role will be to ensure that every customer (patient) that comes to our hospital has a smooth, safe and (where possible) enjoyable journey with us.

Duties

Working in a small, close‑knit team, you’ll provide administrative support and customer service by:

• Scheduling and coordinating surgical procedures and associated appointments
• Arranging and liaising with anaesthetists, surgeons and theatre personnel to ensure the efficient running of theatres and treatment rooms.
• Liaising with partners and suppliers, ordering equipment requested by surgeons.
• General hospital administration
• Assisting with invoices and finance.
• Establish and maintain excellent working relationships with our surgeons and partners.
• Overall support of business needs.
• Being tenacious and willing to find solutions to problems, in order to ensure partners and patients have a 5‑star experience at Pall Mall.

Work Schedule

Shift patterns:
Monday to Friday (rotating shifts 8:00am – 4:00pm, 9:00am – 5:00pm & 11:30am – 7:30pm) + 1 in 4 Saturdays (8:00am-4:00pm)

• Proven experience of working within a team within a service environment
• Resilience and ability to work at pace
• Experience of engaging with patients and other stakeholders to provide customer service and general problem solving
• Confident and calm personality, understanding and empathetic approach
• Good administration skills & experience within an office environment
• Ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to work independently, flexibly, and professionally – dealing with stressful and changeable situations
• Self‑motivated and ability to prioritise
• Organised and able to multi‑task
• IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel and Outlook)

• Remain a compassionate employer that values your skills and input to the business
• Recognise your successes
• Provide training and further development opportunities where applicable
• Give you the day off on your birthday
• Contribute to your pension
• Offer 25 days of Annual Leave in addition to National Bank Holidays
• Provide you with flexible benefits that can be adapted to suit your lifestyle, such as discounted food and shopping
• Remain committed to our company HEART values and provide a safe and inclusive work environment

Helpful
Being helpful means going the extra mile to support each other and our patients. It’s about being there when someone needs guidance, offering assistance without hesitation, and always looking for ways to make things better for others

Empathetic
Being empathetic means truly listening and seeing things from someone else’s perspective – whether that’s a patient needing reassurance or a colleague who’s having a tough day. It’s about making sure people feel understood and cared for.

Accountable
Being accountable means taking ownership of your actions and commitments. It’s about following through on what you say you’ll do and holding yourself to the highest…