Client Advisor - Luxury fashion brand

Location: St. Helens

We are currently working with a prestigious luxury women’s brand renowned for its beauty, versatility and distinctive ability to blend timeless tradition with contemporary design. The brand is seeking a client-focused and commercially driven Client Advisor who thrives within a luxury retail environment and is passionate about creating exceptional experiences and cultivating meaningful, long-term client relationships. In this role, you will deliver an elevated level of service through personalised styling, in-depth product knowledge, and sophisticated clienteling.

You will be responsible for developing and nurturing a loyal client portfolio, maximising sales opportunities, and consistently delivering against commercial targets. As a true ambassador for the brand, you will embody its values and aesthetic while creating memorable, personalised experiences that inspire client loyalty, encourage repeat business, and strengthen long-term relationships.

Key Responsibilities Drive sales performance and exceed individual KPIs through expert product knowledge and client engagement. Deliver personalised styling advice and luxury shopping experiences. Manage the full client journey, from consultation to after-sales service. Promote Made-to-Order services and maximise revenue opportunities. Stay informed on seasonal collections, trends, and product offerings. Maintain detailed client records and use CRM tools to personalise communications.

Conduct regular outreach and follow-up to strengthen client loyalty. Support exclusive client events, fittings, and trunk shows. Business Development Identify and develop new client opportunities. Consistently achieve and exceed personal sales targets. Contribute to overall store performance and commercial growth. Support and share best practices with team members. Store Operations Support visual merchandising and maintain the store’s luxury presentation. Work collaboratively with stock and operations teams to ensure product availability.

Assist in managing client flow and maintaining service excellence during peak periods. What We're Looking For Proven success in luxury or premium retail sales with a strong track record of exceeding targets. Experience managing and developing high-value client relationships (VICs). Strong knowledge of luxury fashion, styling, and clienteling best practices. Excellent communication, relationship-building, and sales skills. Passion for delivering exceptional customer experiences and driving business growth.

If you thrive in a luxury environment and excel at building meaningful client relationships, we'd love to hear from you.