Neighbourhood Officer - 9 Month Contract

Neighbourhood Officer - 9 Month Contract

Central, St. Helen's Office

Torus Group

Full time

Fixed Term (6M+)

Do you have experience delivering housing management services, building strong relationships with residents and communities, and resolving tenancy-related issues? We're looking for a Neighbourhood Housing Officer to join our team on a 9-month fixed term contract and play a key role in delivering high-quality tenancy and estate management services across our neighbourhoods in St Helens.

• Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
• Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation, tenancy fraud and access issues.
• Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend evictions where required.
• Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
• Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
• Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate support services.
• Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
• Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
• Use neighbourhood and performance data to identify risks, target resources effectively and improve service outcomes.
• Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive outcomes.
• Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
• Attend resident meetings and community events, promoting resident engagement and involvement in service delivery.
• Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
• Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and local authority policies.
• Contribute to continuous improvement, value for money and the achievement of team and organisational performance targets.

• Experience of managing housing stock or delivering housing-related services to customers.
• Knowledge of housing legislation and tenancy management practices.
• Experience managing anti-social behaviour and tenancy breach cases.
• Ability to manage a varied caseload and prioritise competing demands effectively.
• Strong communication, negotiation and influencing skills.
• Ability to build and maintain effective relationships with tenants, colleagues, partners and stakeholders.
• Experience producing accurate records, reports and case management documentation.
• Ability to use performance and business data to monitor outcomes and identify solutions.
• Self‑motivated with the ability to work independently and manage lone working risks.
• Understanding of tenancy sustainment principles and supporting vulnerable customers.
• Competent using ICT systems and digital communication platforms.
• Flexible approach to work, including attendance at occasional evening and weekend meetings.
• Full UK driving licence and access to a vehicle for business use.

Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring housing management experience, tenancy sustainment, anti‑social behaviour case management, safeguarding awareness and customer‑focused behaviours. Interviews are expected to take place at our St Helens office on Thursday 23rd July & Friday 24th July.

Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Basic DBS…