Tenancy Sustainment Assistant

Tenancy Sustainment Officer Permanent | Merseyside

Original new company I'm currently working with a Merseyside-based housing provider seeking an experienced Tenancy Sustainment Assistant to join its Housing Services team on a permanent basis. With a strong focus on supporting customers to maintain successful tenancies and achieve positive outcomes, this organisation is committed to delivering person-centred services that make a genuine difference within local communities.

As a Tenancy Sustainment Officer, you will work directly with customers who require additional support to sustain their tenancy and live independently. Managing a varied caseload, you will provide early intervention and tailored support to residents facing challenges including financial hardship, mental health concerns, social isolation, domestic abuse, anti-social behaviour and tenancy-related issues.

• Supporting customers at risk of tenancy breakdown, eviction or homelessness.
• Carrying out home visits, needs assessments and welfare checks.
• Developing and reviewing support plans to help residents achieve sustainable outcomes.
• Working closely with Housing Officers, local authorities and external support agencies.
• Assisting customers with access to welfare benefits, debt advice, health services, employment support and community resources.
• Identifying and responding appropriately to safeguarding concerns.
• Supporting new tenants to successfully settle into their homes and communities.
• Maintaining accurate case records and contributing to service performance targets.

• Previous experience in tenancy sustainment, housing management, homelessness prevention, floating support or a similar housing-related role.
• Experience supporting vulnerable customers and managing complex cases.
• A strong understanding of safeguarding, welfare benefits and support services.
• Excellent communication and relationship-building skills.
• The ability to work independently and prioritise a busy caseload effectively.
• A proactive and solutions-focused approach to problem-solving.
• A full UK driving licence and access to a vehicle.

• Competitive salary of £28296 per annum.
• Flexible and hybrid working arrangements.
• Generous annual leave entitlement.
• Enhanced pension scheme.
• Health and wellbeing benefits.
• Ongoing training and professional development opportunities.
• The opportunity to make a lasting impact on customers and communities across the region.