Area Manager, Management Healthcare Management

Bright Direction Dental (BDD) is proud to collaborate with outstanding dental practices across Illinois, Indiana, Michigan, Ohio, Missouri, and Wisconsin.

We thrive in a dynamic environment filled with dedicated dental professionals. Our teams are committed to fostering strong relationships and delivering top-tier care to our valued patients. We firmly believe that the key to providing consistently excellent service and support lies in the work ethic and values of our team members.

Are you ready for a new challenge? If you're interested in advancing your career in dental practice management and seeking a rewarding and challenging role in the dental industry, this opportunity is perfect for you!

The Area Manager is responsible for overseeing the performance, efficiency, and culture of multiple dental practices within the Valparaiso/St. John/Fort Wayne region. This role ensures each office is aligned with organizational standards, goals, and values while supporting practice leaders and clinical teams in delivering exceptional patient care. The Area Manager will act as a key liaison between the offices, the providers and the BDD Support Team, promoting a positive work environment, coordinating resources, and implementing operational best practices to support the growth and success of the company.

Full-time employees (working 30 or more hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.

In addition, all employees—both full-time and part-time—are eligible for paid time off, holiday pay, and participation in our 401(k) retirement savings plan, which includes a company match.

We are committed to providing valuable benefits to meet the diverse needs of our team.

• Oversee the day-to-day operations of their dental offices, ensuring compliance with BDD policies and dental regulations
• Identify opportunities for operational improvement and implement solutions across practices
• Drive performance through analysis of KPIs (production, collections, patient satisfaction, etc.)
• Ensure adequate staffing levels in each office, coordinating with human resources for recruitment, onboarding, and training of new employees
• Manage office supplies, equipment, and facility maintenance needs to ensure all offices are fully operational and safe
• Maintains full-time, on-site availability during business hours to ensure operational oversight, team support, and effective leadership

• Be an active, visible member in the practices
• Ensure that all insurance and RCM related policies and procedures are adhered to in order to maintain collections metrics
• Promote a high standard of patient care and customer service, resolving escalated patient concerns and complaints as needed
• Implement and monitor systems to ensure smooth patient scheduling, appointment flow, and adherence to treatment protocols
• Track patient satisfaction metrics and initiate improvement plans as necessary to enhance the overall patient experience

• Ability to prioritize and solve problems under pressure
• Responds effectively to operational challenges
• Uses data to guide decisions and identify problems

• Supervise, coach, and support team members across locations, fostering a culture of teamwork and continuous improvement
• Conduct regular performance evaluations, set goals, and implement development plans to support career growth and skill enhancement
• Organize and lead team meetings, training sessions, and team-building activities to improve team cohesion and patient service quality
• Manage team members, payroll, and foster team growth through the annual review process
• Work with Director of Culture and Training to ensure all new hires are properly onboarded to the organization
• Clear, concise and professional communication
• Understands & Manages the Profit & Loss (P&L) performance of assigned practices by monitoring revenue, controlling expenses, and implementing strategies to meet financial targets while ensuring operational efficiency and quality patient care
• Controls expenses and supports revenue growth strategies
• Collaborate with RCM to optimize billing and collection processes
• Prepare financial reports and analyze data to identify areas for cost reduction and revenue enhancement
• Manage patient accounts receivable, ensuring timely payment from patients and achieving Accounts Receivable aging targets
• Monitor the financial performance of each office, providing reports and recommendations on ways to enhance profitability.

• Stay updated on relevant dental laws, regulations, and compliance requirements
• Ensures adherence to HIPAA, OSHA, and dental board regulations
• Promotes a culture of safety and compliance