Lead Medical Assistant - Littleton, NH

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a Lead Medical Assistant at our Littleton, New Hampshire urgent care clinic
, you will play a pivotal role in supporting the clinic’s daily operations while providing clinical leadership and guidance to the medical assistant team.

The ideal candidate will have a strong background in healthcare, team leadership, and workflow coordination, and must be a certified or registered Medical Assistant (CMA/RMA).

This is a dual-role position: in addition to lead responsibilities, you will remain an active member of the clinical team, working scheduled clinical shifts alongside your peers and supporting high-quality patient care.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong team-player, and thrive in a fast-paced role where you’re balancing multiple responsibilities at one time.

• Operational Supervision
  • Assist with scheduling operations for the clinic, ensuring optimal utilization of resources and staff to meet patient needs.
  • Collaborate with healthcare providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as the point of contact for any patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for medical supplies, equipment, and other necessary materials in a timely and cost-effective manner.
  • Coordinate with the finance department to track expenses related to supplies and ensure adherence to the budget.
• Team Leadership
  • Support performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance the clinic's market presence and community engagement.
• Quality Assurance
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and
  
  Collaboration:
  
  Partner with your Regional Leadership along with corporate resources to ensure effective communication and goal alignment.

• Team leader:
  Demonstrated ability to mentor, support, and positively influence a clinical team.
• Experience in similar roles:
  Demonstrated experience in a lead or supervisory capacity within a healthcare setting.
• Driven and self-motivated:
  Ability to work independently, possess a level of initiative and enthusiasm to help drive results.
• Effective communicator (written and verbal) and cross collaborator:
  Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry:
  Familiarity with medical terminology, clinical workflows, and patient care practices.
• Technically savvy:
  Experience with Microsoft Office, specifically SharePoint, Word, and Excel.
• Availability:
  Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly.

• Previous lead, supervisory, or mentoring experience.
• Experience supporting onboarding and training of clinical staff.
• Experience with inventory management, clinic inspections, or…