Receptionist, Administrative​/Clerical

Main duties of the job

Our reception roles are varied, interesting and applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment and who can provide excellent customer service, compassion and support to our patients. Excellent communication and team-working skills are essential. If you think this sounds like you, are looking for a new challenge and would like to become part of our rapidly expanding and developing team, then we would love to hear from you.

Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as a Receptionist in General Practice.

We are able to offer full time hours, within an enjoyable working environment, as well as offering opportunities for staff to develop and an opportunity to join the NHS Pension scheme

Previous Applicants Need Not Apply

We reserve the right to close this advertisement early if we receive a high volume of applications

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Hastings & Rother Healthcare

Purpose of the role:

To assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Please refer to the link for the full job description

• Minimum of GCSE Level C in English or equivalent
• Experience of working with the general public
• Knowledge of general office procedures
• IT literacy including excellent proficiency in word processing, excel and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Good organisational skills
• The ability to ensure a calming manner when communicating with difficult people, in person or on the telephone
• Confident and effective communication skills, both verbally and in writing
• The ability to respond flexibly to the demands of the post
• The ability to work effectively as a member of a team
• Maintain confidentiality at all times
• Understand and have a commitment to the principles of equal opportunity and diversity
• Manage and prioritise multiple tasks
• Understand the accuracy when dealing with patient records
• Use a methodical working approach and meet deadlines
• Be able to work under pressure and have clear systems/strategies in order to prioritise workload
• Be proactive and able to use own initiative to complete tasks and projects
• Experience of General Practice
• Knowledge of EMIS Web

• Minimum of GCSE Level C in English or equivalent

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,441 to £27,961 a year HRH ordinarily appoint at the bottom of the bracket