Payment Officer; Citizens Advice

Salary: £26,471 per annum (pro-rata if part-time)

Contract type:
Permanent

Working pattern:
Full-time

Closing date:
Friday 16 October 2026

Interview date:
To be announced

Contact: recru

Help deliver vital support to people facing financial hardship

Citizens Advice 1066 is looking for a Payment Officer to join our Crisis Payments Service, helping ensure emergency financial support reaches local residents quickly, accurately and securely.

This is an excellent opportunity for someone with administration, finance or payments experience who enjoys working with detail, maintaining accurate records and contributing to a service that makes a real difference in the community.

• Processing approved crisis payment awards
• Maintaining accurate payment records and audit trails
• Supporting financial reconciliation activities
• Monitoring payment transactions and resolving discrepancies
• Following financial controls and fraud prevention procedures
• Producing payment and performance reports
• Working closely with colleagues to support efficient service delivery

• Has experience in administration, finance, payments or accounts support
• Has strong numerical and IT skills, including Excel
• Can work accurately and meet deadlines
• Has excellent attention to detail
• Can handle confidential information appropriately
• Enjoys working as part of a team
• Is committed to delivering high-quality customer service

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

At Citizens Advice 1066, you'll be part of a team helping ensure public funds are used responsibly while supporting people through difficult times.

Please note:

We do not accept CVs.

Additional Information

Your starting salary will be pro rata if the above position is part-time or term-time only.