Overseas Visitors Officer

Charging overseas visitors for some NHS services in England - also known as 'cost recovery' - is set out in law under the NHS (Charges to Overseas Visitors) Regulations 2015 (as amended)

The role can be based at either Eastbourne District General Hospital or Conquest Hospital in Hastings, however cross site cover and travel is expected to all Trust sites as required.

The Overseas Visitors team have the responsibility to make sure that East Sussex Healthcare NHS Trust complies with the above regulations and identifies patients who are overseas visitors.

The work is very varied and some examples include the patient proving their entitlement to free NHS hospital healthcare; the patient confirming entitlement under a number of reciprocal health agreements, or the patient being required to pay for the services they receive.

There will be instances where face to face contact with patients will be required, however the majority of the work is office based, using daily reports, referrals from other Trust departments to identify possible chargeable patients who then need to be fully investigated, which involves sending letters in the post, using patient email addresses to request evidence as well as informing patients what they are required to pay

The Overseas Visitor Officer must be able to demonstrate knowledge and initiative to provide a range of administrative services to support the work of the overseas visitors' team and support the overseas visitor manager / Head of Income and Contracting on specific projects.

The role acts as first point of contact for enquiries. Inputs information / maintains databases, carries out detailed investigations. / Supports patients for evidence that we need to obtain for them to be entitled to free NHS hospital services / Supports patients who are asked to pay. See the detailed job description for more specifics.

The main Microsoft Office software we use is Microsoft Excel and the successful candidate must be able to demonstrate a basic understanding of how to use Excel, to include moving data between worksheets, updating cells with information, without losing a previous note as well as understanding basic calculation functions.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

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Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

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Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

• Good general education including GCSE Maths and English
• NVQ 3 in business / administration or equivalent level of knowledge and experience

• Previous administration experience in a large complex organisation

• Methodical & accurate with ability to see project / tasks to completion
• Awareness of confidentiality issues
• Knowledge of administrative procedures and systems,
• Knowledge of NHS systems.
• Previous knowledge of NHS Trust.
• Experience of note taking / report writing skills.
• Working knowledge of the NHS (Charges to Overseas Visitors) Regulations

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum, pro rata