Project Engineer, Technical Support

We are looking for a 2nd/3rd Line Support Consultants for a Gold Microsoft certified partner of ours based in St Leonards on Sea. This amazing client of ours are a small yet very dynamic company which have been established for over 25 years. They are passionate about technology providing technology solutions for small and medium sized businesses and educational establishments.

You’ll need to have the ability to consult with clients and internal stakeholders to review, analyse, design and deploy infrastructure upgrades, be it on premise or cloud-based solutions.

– As a Microsoft Gold Partner, so you’ll need to have previous exposure to Microsoft Azure and Microsoft Office 365 product solutions. This includes EM‑S, Intune, IaaS RDS.

– You’ll also have successfully managed and implemented on‑premise Exchange and SharePoint migrations to Office 365.

– Exposure to Hyper‑V server clustering and configuring high availability multi‑node SAN solutions would be advantageous.

– Industry qualifications, ideally Microsoft MCSA in a Server discipline or equivalent.

– Full UK driving license.

Windows 10, Server , Hyper‑V, Office 365 with Azure IaaS & PaaS, Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre.

As part of the role you’ll be expected to:

• Assist with escalated helpdesk tickets via telephone and remote support services
• Mentor and provide additional technical resources to the helpdesk team
• Work closely with client account managers to advice on appropriate technical solutions
• Advise and assist in the design & delivery of infrastructure solutions
• Maintain accurate records of project time expenditure against delivery targets
• Create appropriate documentation for project hand over to both client and helpdesk team

If you are interested in anyway, please APPLY and one of our consultants will be in touch!