Customer Team Leader

Customer Team Leader

Location:

30-32 London Road, St Leonards, TN37 6AN

Pay: £14.48 per hour

Contract:

16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). Availability will be discussed further at interview.

You must be aged 18+ to authorise age-related sales.

Leading a small team in a fast‑paced Co‑op store, you will help deliver essential services to the community and support the growth of our membership. You will be a familiar face in the neighbourhood, supporting customers and local charities.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and at tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments and colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life’s big moments.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong, supported by inclusive policies and flexible working arrangements.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria. If you need any adjustments during the recruitment process, we’ll support you.

We reserve the right to remove a vacancy before the scheduled closing date.