Regional Support Associate

Regional Support Associate

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs and maximize efficiency. The Regional Support Associate is an entry‑level role with opportunities for future advancement in a fast‑growing, team‑oriented culture.

The Customer Support Representative will be responsible for overseeing customer orders, creating quotes for chemical and service activities, building relationships with staff, and conducting inventory inspections. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast‑paced environment.

• Receive and process customer orders promptly and accurately; ensure timely delivery and address any customer inquiries or concerns regarding orders.
• Input accurate and up‑to‑date information into the ERP system, including sales orders, purchase orders, inventory levels and financial transactions; validate data for completeness, accuracy and compliance with company policies.
• Enter and track data in work management and tracking software (Jira).
• Develop knowledge of products, services and policies.
• Collaborate with internal teams—including sales, operations, procurement and logistics—to ensure seamless order fulfillment and customer satisfaction; provide support and assistance to colleagues as needed.
• Conduct regular inventory inspections to ensure accuracy and identify discrepancies; coordinate with warehouse and logistics teams to reconcile records and maintain optimal stock levels.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Strong proficiency in Microsoft Office Suite and experience with ERP systems.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, vendors and internal teams; exhibit strong customer service skills.
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Proven ability to build and maintain positive relationships with colleagues.
• Ability to work independently with minimal supervision and also as part of a team.
• Adhere to all safety policies and guidelines.
• Perform other duties as assigned.

• One (1) year of experience in an administrative or customer‑service role, preferably in the chemical or manufacturing industry.
• Associate's degree or higher in Business Administration, Supply Chain Management or a related field.
• Experience with Acumatica ERP system.
• Knowledge of inventory management principles and experience conducting inventory inspections.

AEOE Statement:
We are an Equal Opportunity Employer and prohibit discrimination and harassment of any type. We provide equal employment opportunities without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status or any other characteristic protected by law.