Technical Program Manager

About the Company

As we continue our mission to make people and nature happy through chocolate, we’re looking for a Technical Programme Manager – Digital Transformation to join our IT team on a full-time, permanent basis.

This is an exciting opportunity to play a pivotal role in shaping and delivering a complex, multi-year digital transformation programme across our multi-channel business. Acting as the IT lead, you’ll work closely with senior stakeholders, architects, engineers, and external partners to ensure technology solutions are delivered on time, on budget, and aligned to our business strategy.

• Acting as the IT lead for a complex digital transformation programme, ensuring technical delivery aligns with business strategy and outcomes
• Building and maintaining an integrated programme plan covering milestones, dependencies, risks, resources, and budgets
• Establishing and running effective governance forums, including steering groups, working groups, and programme reporting
• Managing technical and delivery trade-offs, balancing quality, cost, risk, and timelines through strong stakeholder engagement
• Identifying, assessing, and proactively managing programme risks and issues, leading escalation and resolution where required
• Working closely with architects and engineering teams to manage cross-programme technical dependencies and system integration
• Championing best practices in delivery methodologies (Agile, Waterfall, Hybrid) to improve programme execution
• Collaborating with wider IT teams to define and manage programme financials and forecasts
• Coordinating external suppliers and delivery partners, holding them accountable to agreed outcomes, timelines, and standards

• Proven experience delivering large-scale, multi-year technology programmes with significant business transformation impact
• Strong ability to build credible relationships and influence senior stakeholders across IT and the wider business
• Solid understanding of IT infrastructure, enterprise applications, and engineering best practices
• Excellent risk management, problem-solving, and decision-making skills
• Experience managing external suppliers, contracts, and delivery partners
• Strong programme governance, reporting, and financial forecasting capabilities

• Experience with in fast-paced environments such as FMCG, retail, or e-commerce
• Exposure to supply chain, OMS, or ERP platforms
• Familiarity with data, analytics, and cloud-based technologies (Azure)
• Professional certifications such as APM, MSP, PMP, or SAFe Agile Programme Consultant

• Strong programme governance, reporting, and financial forecasting capabilities

As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

Here at Hotel Chocolat, we’ve adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like!

Mid-Senior level

Full-time

Information Technology

Retail Luxury Goods and Jewelry and Food and Beverage Manufacturing