IT Service Desk Apprentice

Introduction

Do you have a passion for IT and looking to take your first step within the IT Service Desk industry? Have you always enjoyed supporting others with their IT related issues and problem-solving? If so, then apply now!

Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365. idash fosters a collaborative and inclusive working culture. Our open‑office environment encourages team interaction, and we prioritise a healthy work‑life balance to support professional growth and personal wellbeing.

• Respond promptly to support requests via telephone and email
• Diagnose and resolve basic end‑user IT issues
• Escalate complex technical problems to senior service desk personnel
• Continuously develop knowledge across vendor products offered by the business
• Stay informed on emerging cybersecurity threats through industry resources
• Take ownership of personal learning and development

• Deliver a professional, helpful, and adaptable service to both internal and external customers
• Uphold company values and represent idash solutions positively in all interactions
• Adhere to company policies, procedures, and health and safety standards
• Promote equality, diversity, and customer‑centric principles in all aspects of work
• Provide support to team members and undertake additional duties as directed by your line manager

A full‑time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Written English
• Positive attitude
• Time management

Essential:

• GCSE – English – Grade A - C (4 or above)
• GCSE – Maths – Grade A - C (4 or above)

Desired:

• GCSE – IT – Grade A - C (4 or above)
• A Level – IT – Grade A - C (4 or above)

• Course:
  Information communications technician (level
  3)
• Level: 3
• Route:
  Digital
• Apprenticeship Level: Advanced

• Working Week:
  Monday – Friday 9.00am – 5.30pm
• Expected Duration: 1 Year 4 Months

Training Provider: JBC SKILLS TRAINING LIMITED