Storage & Distribution, Quality & Food Safety Manager

Package Description As we continue our mission to make people and nature happy through reinventing chocolate, we’re looking for a Storage & Distribution, Quality & Food Safety Manager to join our Quality & Food Safety (Technical) Team on a permanent basis.

The Storage & Distribution Quality & Food Safety Manager is accountable for the strategic leadership, governance and continuous improvement of Quality & Food Safety across Hadley Park, Alpha and Beta storage and distribution operations.

As well as a competitive salary and a range of company benefits including private healthcare cover, enhanced maternity and paternity leave and Company pension contributions, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.

The onsite location for this role is mainly based at our Factory ‘St Neots site in Cambridgeshire, with regular travel to our sites in both Huntingdon, Cambridgeshire and Harpole, Northampton.

• Lead compliance with the latest BRCGS Storage & Distribution Standard and/or FSSC 22000 requirements.
• Act as the site lead during external audits and customer visits.
• Maintain overall accountability for the Quality Management System (QMS) across all S&D operations.
• Approve new and revised Quality & Food Safety procedures, P&P standards and policies.
• Develop and implement the annual Quality & Food Safety strategy and objectives.
• Respond promptly to S&D-related store queries and complaints, enabling effective trending, reporting and action planning.

• Chair HACCP and TACCP teams, ensuring assessments remain effective, risk based and aligned to operational activities.
• Lead Product Related Incident Management Process (PRIMP) investigations and escalation processes.
• Ensure effective management of emerging food safety, quality and regulatory risks.
• Provide Q&FS guidance and decision‑making support for serious quality incidents and escalations.

• Own the S&D Food Safety Culture programme, including delivering an annual survey, hosting food safety week, driving action plans and improvement initiatives.
• Drive continuous improvement projects that strengthen compliance, efficiency and operational performance.
• Partner with Fulfilment and Operations leaders to embed quality and food safety standards.
• Use performance trends, audit results and complaints data to identify strategic improvement opportunities.

• Own the internal audit framework and compliance verification programme applying governance, including escalation of major non‑conformances, routine performance review and resource allocation.
• Review audit outcomes, trends and corrective action performance.
• Complete and document unannounced internal Q&FS audits of all areas.
• Escalate significant findings and ensure effective corrective and preventative action plans are implemented.
• Ensure audit readiness is maintained across all sites.

• Lead the traceability team for Q&FS, maintaining compliance with HC procedures, conducting training and identifying best‑practice opportunities.
• Oversee the pest management programme for all manufacturing & storage and distribution sites, including contractor governance, risk assessment of recommendations and conduct routine quarterly/annual supplier performance reviews.
• Monitor online damage complaints, identify trends and drive action plans to deliver year‑on‑year reduction.

• Provide leadership, coaching and development for the Quality & Food Safety Compliance Specialist.
• Establish department…